Policies

Shipping:

Shipping is offered only within the continental United States. All retail orders receive free shipping (you’re welcome). Once a retail order is placed and payment confirmed, the order will ship by the end of the following business day. Shipping on wholesale orders will be calculated and charged on an individual basis, and lead times will vary. Orders will be shipped via USPS or UPS Ground, at the discretion of Direct Pour, LLC, unless explicitly requested by the purchaser.

Returns:

If a product arrives damaged, we will gladly replace the item, free of charge, or issue a full refund of the purchase price.

Undamaged, unlit candles can be returned or exchanged, but the customer will be responsible for the cost of shipping. Due to vast number of factors that can affect a burning candle, our products cannot be returned or exchanged once they have been lit.

To process a return, please email info@directpour.com. Please include your name, order number, and the reason for your return. If the item is damaged, please include a photo clearly displaying the damage. It’s not that we don’t believe you; we’ll just need proof so that we can harass the delivery company.

Privacy Policy:

Direct Pour, LLC respects your privacy.

Personal information, including name, address, phone number, and product information, may be kept for internal bookkeeping and for the convenience of future orders (because they all come back). IP addresses, browser types, and geographically information are collected in order for us to better serve our current customers and to help us determine the best ways to attract new customers.

We never store credit card information, and we will never sell or give any of your personal information to a third party. And that is a promise.

Legal Stuff:

INTELLECTUAL PROPERTY

Unless otherwise stated, Direct Pour, LLC owns the intellectual property rights to all content on this website. All images, logos, icons, videos, and witty text contained on directpour.com are owned by Direct Pour, LLC and are protected by United States and international trademark laws. Any selling, reproducing, redistributing, editing, whoring, or exploiting of this material for any commercial purpose is strictly prohibited and downright rude.

PRODUCT DESCRIPTIONS

Though cheeky and often hilarious, directpour.com attempts to be as accurate as possible in the description of our products. However, we do not warrant or guarantee that our product descriptions, or other content contained on this site, are complete, accurate, reliable, or flawless. If you feel a product offered by directpour.com is not as described, your only recourse is to return it in unused condition.

DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY

This site is provided by directpour.com on an “as is” and “as available” basis. Directpour.com makes no representations or warranties of any kind, express or implied, as to the operation of this site or the information, content, materials, or products included on this site. Direct Pour, LLC shall have no liability for any interruptions in the use of this website. You expressly agree that your use of this site is at your own risk. Like a public swimming pool.

To the full extent permissible by applicable law, directpour.com disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. Directpour.com does not warrant that this site, its servers, or e-mail sent from directpour.com are free of viruses or other harmful components. Directpour.com will not be liable for any damages of any kind arising from the use of this site, including, but not limited to direct, indirect, incidental, punitive, and consequential damages.

Certain state laws do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If these laws apply to you, some or all of the above disclaimers, exclusions, or limitations may not apply to you, and you might have additional rights.

APPLICABLE LAW

By visiting directpour.com, you agree that the laws of the state of Florida, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and directpour.com or its affiliates.